Job Description

Essential Duties and Responsibilities:

1. Manage the daily operation of rework functional area of service center.
2. Lead to do the HV battery rework,including PACK fault diagnosis, maintenance, inspection and so on.
3. Short-term business trips to customer factories, guarantee 0KM delivery, customer on-site sorting, repair of faulty packs, etc., accept other business trip tasks;
4. Provide after-sales technical support and battery system product introduction training to customers;
5. Answer customer after-sales related questions, providing after-sales solutions, and collecting customer after-sales needs;
6. Responsible for guiding customers to check, overhaul and train the basic knowledge of safe operation;
7. Coordinate after-sales resources, providing customers with after-sales guarantees such as after-sales accessories supply, after-sales technical support, and after-sales service;
8. Connect with customers and end users, communicate without barriers, and solve customer problems efficiently;
9. Other after-sales related support work.

Required Qualifications:

1. Bachelor degree or above, work experience in new energy industry is preferred;
2. Good oral, written and presentation English communication skill, Chinese is preferred;
3. Those who have been engaged in after-sales service are preferred;
4. Familiar with battery PACK, electrical, structure, BMS working principle and other basic knowledge, experience in battery PACK system is preferred;
5. It is a priority to have development channels of overseas third-party service providers.
6. Due to regional time differences, emergency services need to remain online 24 hours a day to solve customer problems in a timely and efficient manner.
7. Willing to travel to customer site frequently if necessary .
8. Local overseas study experience, or expatriate study experience in China is preferred;
9. It is best to have the operating document requirements of the country, such as 3S certification required by Germany, and DGUV high-pressure operation qualification is preferred.

The role is based anywhere in Europe and involves travel throughout Europe depending on the project.

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