Job Description

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Full job description

The overall responsibility of an Assistant Manager is the operation of a Bruster’s Real Ice Cream store in the absence of the General Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
In fulfilling this responsibility the Assistant Manager has several functions, the most important of which is to oversee the “front of the store”. The Assistant Manager is also responsible for staff, paperwork and must have an overall working knowledge of the whole Bruster’s store operation.
Oversee Front of the Store

• Ensure Customer Satisfaction – served in appropriate time using proper customer service skills
• Product Quality Checks – check procedures/weights/sizes of products
• Provide customer service as needed
• Staff Issues – ensuring proper dress code is followed and promote positive employee morale
• Completing Paperwork – complete all paperwork as required by company and to ensure government compliance; complete banking procedures as necessary

Store Operation

• Perform register maintenance and upkeep
• Possess knowledge of building & equipment
• Possess cake & pie know-how
• Ensure proper cleaning procedures are being followed

SUPERVISORY RESPONSIBILITIES
Assistant Manager will provide leadership to staff on a frequent basis. Supervisory skills are required.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must
able to perform each essential duty satisfactorily.
EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent.
• A food service or management background is helpful.
• Basic computer skills are necessary.
• Must possess well-developed verbal skills sufficient to communicate effectively with employees and customers.
• Must possess well-developed math skills sufficient to complete paperwork and reports required to operate store effectively.

OTHER SKILLS and ABILITIES:

• The position of Assistant Manager requires dependability, honesty, responsibility and the ability to assert authority when necessary with staff.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that
• must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle objects, tools or controls; reach with hands and arms; climb or balance; sit, stoop, kneel, crouch or crawl; and see, talk and hear. The employee is frequently required to taste or smell.
• Employee must possess or develop both the manual dexterity and hand-eye coordination to scoop
• Employee must be able to maneuver in a tight and sometimes congested working environment, both quickly and without creating a hazard.
• Position requires lifting up to 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.
• Requires walking or standing to a significant degree.

WORK ENVIRONMENT:

• While performing the duties of this job, the employee is occasionally exposed to chemicals used in cleaning.
• Employee is also exposed to extreme cold occasionally when entering the walk-in freezer.
• The employee also frequently comes into contact with hot water while cleaning and sanitizing tools and containers, and the extreme heat of the waffle iron while baking waffle cones.
• The noise level in this work environment is usually moderate and occasionally loud.

OTHER JOB REQUIREMENTS:

• The employee must possess a valid driver’s license and furnish own vehicle to achieve work
• objectives; maintain an orderly, clean and safe work area; properly care for company property; and maintain proper conduct befitting a business environment.

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