Job Description

CLIENT LIAISON REPRESENTATIVE

Please note: Applicants must be located within the United States. E-Verify required. This position is not open to agencies or international applicants.

Remote | Reports to Chief Clinical Officer

$17–$20/hour

About Open Mind Health

Open Mind Health is a nationwide virtual behavioral health organization providing psychotherapy, psychiatry, and complementary mental health services across the United States. Our mission is rooted in compassionate care, accessibility, and helping clients move toward meaningful personal growth and wellbeing.

We are a collaborative, fast-moving organization that values professionalism, reliability, kindness, and operational excellence.

About the Role

• The Client Liaison Representative serves as a primary point of contact for clients throughout their care journey. This role supports scheduling, coordination, insurance readiness, communication, and continuity of care while helping ensure clients feel supported, informed, and connected to services.
• This is a highly interactive remote role that combines client communication, problem-solving, scheduling coordination, and administrative follow-through.
• The ideal candidate is organized, emotionally steady, responsive, detail-oriented, and comfortable managing multiple priorities throughout the day.

Key Responsibilities

• Schedule new and returning client appointments
• Support recurring appointment coordination and continuity of care
• Verify insurance eligibility and authorization status
  
• Collect and document required intake and payment information
• Follow up regarding missed appointments, incomplete documentation, and scheduling needs
• Maintain accurate information within CRM and EHR systems
• Communicate professionally and compassionately with clients and payer representatives
• Escalate concerns appropriately and collaborate with internal teams as needed

What Success Looks Like

• Clients are scheduled efficiently and supported professionally
• Provider schedules remain organized and optimized
• Insurance and intake requirements are completed prior to appointments
• Communication remains calm, professional, and solution-oriented
• Documentation and sy records remain accurate and timely

Qualifications

• Minimum 2 years of healthcare scheduling, patient coordination, or customer support experience
• Behavioral health or medical office experience preferred
• Strong communication and organizational skills
• Comfortable working in a fast-paced, high-volume environment
• Ability to work independently in a remote setting
• Reliable high-speed internet and private workspace required
• Comfortable learning and working within multiple software systems

Work Structure

• Full-time (40 hours/week)
• Remote position
• Scheduled daytime shift coverage required
• Occasional weekend rotation may be required

Compensation & Benefits

• $17–$20/hour depending on experience
• PTO and paid holidays
• Health, dental, and vision benefits
• 401(k) plan
• $50/month technology stipend

This role is ideal for someone who enjoys helping people, staying organized, solving problems, and contributing to a mission-driven behavioral health organization.

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