Job Description

Salary: $41,600 - 45,760 per year Requirements:

• We want someone with basic to intermediate IT or technical troubleshooting experience.
• We value a working understanding of networking fundamentals such as IP addresses, routers, Wi‑Fi, Ethernet, and connected devices.
• We need someone who is comfortable working with both hardware and software.
• We are looking for a logical problem-solver who keeps working through issues instead of giving up when the fix is not obvious.
• Strong, professional customer communication is important to us.
• Patience is essential when helping users who are not technically inclined.
• We prefer candidates who are comfortable learning new systems and asking questions.
• The role requires the ability to work independently while contributing as part of a team.
• You should be comfortable in a fast-paced environment where each support case can be different.
• Bilingual or multilingual candidates are strongly encouraged to apply.
• English fluency is required for internal communication and documentation.
• Experience with POS systems is a plus.
• Experience in technical support or help desk work is a plus.
• Experience with payment processing or credit card terminals is a plus.
• Experience supporting gas stations, convenience stores, restaurants, or retail technology is a plus.
• Experience in computer repair or IT support is a plus.
• Experience with networking or internet troubleshooting is a plus.
• Experience as a field technician or in installation work is a plus.
• Experience with low-voltage or Ethernet cabling is a plus.
• Experience in software or SaaS customer support is a plus.
• A valid drivers license and reliable transportation are required.
• The ability to lift up to 50 pounds is required.
• You must be comfortable using a 6-foot ladder when needed.
• You must be comfortable with occasional local field work and paid travel.
• You must be able to work evening/night shifts and scheduled weekends.

• We provide technical support to business owners by phone, live chat, and email.
• We troubleshoot POS systems, payment terminals, printers, scanners, and other connected equipment.
• We diagnose basic networking, internet, cabling, and connectivity problems.
• We help customers configure software and learn how to use their POS and back-office systems.
• We set up Windows PCs and network-connected devices.
• We work with IP addresses, routers, static IP configurations, network settings, and basic diagnostic tools.
• We provision and test POS systems and credit card terminals before deployment.
• We assemble hardware kits and prepare equipment for shipping and installation.
• We document issues clearly and collaborate with other support team members when escalation is needed.
• We occasionally assist with local installations or field service, including CAT-5/CAT-6 cabling and equipment setup.
• We help keep the hardware and technical support area organized.

• Ethernet
• Hardware
• Support
• Network
• Windows

More:

We are SuperSonic POS, and we are hiring a Technical Support Specialist to join our growing support team in an in-person, full-time role with evening and night shifts, including some weekends. This is not a typical call-center position; we work directly with business owners across the country to solve real-world technology challenges across POS systems, payment terminals, networking, printers, scanners, back-office software, and connected hardware. We provide training on our proprietary systems and offer the opportunity to build broad experience across POS technology, payments, networking, hardware, software, and field installations. Our benefits include 401(k), 401(k) matching, health insurance, dental insurance, vision insurance, paid time off, retirement plan, flexible scheduling where available, and training with growth opportunities.

last updated 34 week of 2026

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